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Continual improvement. Added value. Lasting relationships.
"We're constantly focused on looking for better ways for you to work. Every time we hear that you are getting more value out of your solution, we know we are doing our job."Rebekah Pine, General Manager Customer Success, Fusion5
We're not here to love you and leave you.
Our Customer Success Team is focused on a process of continuous improvement, so you always get the most out of your investment.
Today, tomorrow and well into the future.
We believe in lifetime relationships with our customers. Our Customer Charter embodies the principles of strong partnership, shared experience, forward-thinking, active support and joint commitment.
Adding value, day after day
Our commitment is to make sure that every engagement you have with us is a positive one, with high-quality, personalised service, clear and consistent communications and reliable delivery. We always look for ways to add value, so you get more than you expect.
We manage and action your service engagements, work requests and support services. And we help develop strategies so you can maintain or grow your competitive edge.
A heavyweight team
Our team is made up of experienced and certified service delivery managers, project managers, and consultants who have deep knowledge and skills across all our solutions.
They're here to back you up, deliver improvements and make sure that your solution is always performing optimally.
A commitment to strong relationships
Our service delivery managers are responsible for ensuring your support relationship is strong and effective.
It's important to us that you are being heard, your issues attended to quickly, and that we accurately scope and deliver new work requests. We know that we’re only as good as our last interaction, so we place great importance on every experience you have with us being the best possible one.
And if it’s not, we want to hear from you.
iHelp when you need it
You can easily log and track all support issues and requests through iHelp - a world class web-based application. iHelp is backed up with self-service analytical dashboards to provide full transparency of the status of your request.
We will get back to you as soon as possible.