Managing multiple service management tools can be challenging and time-consuming. Our partnership with Xurrent enables you to streamline your enterprise service management, ensuring seamless integration, enhanced efficiency, and improved service delivery.
Discover how Fusion5 and Xurrent can transform your business operations.
By leveraging our partnership with Xurrent (formerly 4me), Fusion5 ensures that you not only streamline your service management but also enhance collaboration and deliver superior service to your customers. Our integrated solutions are designed to meet your unique business needs and drive your success.
"Xurrent was affordable, fit for purpose, and ultimately value for money. Their roadmap and their vision aligned with our approach."
Shellharbour City Council improved its service management processes by implementing Xurrent, leading to enhanced efficiency, transparency, and community service delivery. The new system streamlined operations and reduced administrative burdens.
Watch this on-demand webinar to learn how to maximise efficiency with enterprise service management.
Discover strategies to streamline operations, reduce costs, and drive productivity in your organisation.
Explore this on-demand event to understand the key factors in choosing the right ITSM solution.
Gain insights into evaluating options, ensuring seamless implementation, and maximising the benefits of IT service management.
Enterprise Service Management (ESM) applies IT service management practices to other departments to enhance service performance, cost, and quality.
ESM improves consistency in employee experience by standardising how issues are handled, requests are fulfilled, and information is provided across the organisation.
Service management should include:
Service Integration and Management (SIAM) manages all service providers critical to an organisation’s services, ensuring seamless integration and accountability.
SIAM helps manage the complexities of federated services, ensuring resilience and minimising disruption during service provider transitions.
IT service management (ITSM) manages and presents all IT services to the enterprise, following ITIL framework recommendations.
Xurrent combines ITSM, ESM, and SIAM in one platform, saving time, money, and effort while enhancing user satisfaction.
Xurrent’s architecture links every feature to a service, providing real-time visibility and tracking, continuous feedback, and user sentiment analysis.
Xurrent automates repeatable tasks, providing visibility into service costs and freeing IT resources for high-value projects.
Any department that needs to respond to issues, fulfil requests, provide information, or handle cases can benefit from Xurrent, typically starting with IT.
Xurrent can be up and running in three to five weeks.
Xurrent offers a consumption-based subscription model, ensuring you only pay for what you use.
Yes, Xurrent provides strong integration capabilities, allowing seamless operation with other tools and systems.
Xurrent incorporates strong data privacy controls to protect sensitive information and ensure compliance with regulations.
Get in touch today to book a time with our team and see Xurrent in action.
