Every customer we’ve ever engaged with has told us they are special, operate differently and are unlike anyone else. But out of all of them, regardless of type, size and sector, experience tells us that only local councils are truly unique.
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Corporate organisations are typified by a singular goal: to make a profit for the shareholders or the business owner. While these organisations may have different approaches to achieving their goal, they share far more similarities than differences.
By comparison, local councils have a specific and valuable role in our society and community. And it’s to generate outcomes, not income. Councils deliver a diverse range of services to meet the needs of those who live in their catchment area—from setting and collecting rates to dog control and noise abatement, managing infrastructure, and more. And council employees value using their skills to serve their community.
So, why and how does that make it more difficult to successfully introduce new technology that will benefit users and ratepayers? What are those differences?