Trilogy choose NetSuite, naturally

Trilogy International Limited (TIL) is internationally renowned for its natural skincare and home fragrance products. The company’s brands, Trilogy, ECOYA and Goodness Natural Beauty Lab are loved locally and around the world, with Trilogy even famously making the favourites list of Kate Middleton, the Duchess of Cambridge.

From small beginnings, TIL have strategically evolved into a company valued at ~$230 million and listed on the NZX and ASX.

Finding a new way to work together

Bringing several companies together under the TIL umbrella was a trigger to create an effective infrastructure to help them all work together. TIL recognised the clear need for a new enterprise resource planning solution (ERP) to support their exceptional growth path, strengthen their subsidiaries, and realise their future plans.

“Historically the brands and various departments worked quite separately from different locations. However, eighteen months ago we centralised our operations and now have the brands, operations and finance working together in our new head office in Auckland” explained Lindsay Render, Chief Financial Officer.  “After identifying the need for a centralised system, we set an appropriate budget to invest in an ERP system that would bring more efficiency to the business now and in the future.”  

Around 15 business solutions were considered by the TIL ERP project team. This was narrowed down to a shortlist of three who were asked to respond to the RFP issued mid-2016.

Fusion5 and NetSuite were selected in October. Fusion5 started the project in November and NetSuite will be rolled out at TIL in 2017.

Embracing functionality, flexibility and great reporting

Russell Bailey, Business Analyst for TIL, said “Fusion5 showed the greatest understanding of the business requirements, and how to match them against a solution. It wasn’t just a solution we were choosing, but a partner we could trust.”

NetSuite is a comprehensive solution which includes CRM, Marketing, Financials, Financial Planning and Budgeting, Demand and Supply Planning, Sales and Operations, Product Development & Product Management, Procurement, Manufacturing, Warehouse Management and fully embedded real-time BI, analysis and reporting.

Fusion5’s implementation approach will ensure that TIL’s users become proficient in the use of the NetSuite system and its tools, and able to adapt their use of the software to changing business needs.

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