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Pivotal CRM plays a mission-critical role in your organisation and serves a wide internal and external user base.
Google Analytics for Pivotal works across Pivotal Smart-Client to enable you to drive continuous improvement initiatives and efficiencies.
Introducing Google Analytics for Pivotal
Google Analytics for Pivotal delivers you valuable insights based on real user behaviour, system performance and user navigation patterns.
Turn insights into actions which make a real difference to your organisation and users.
Improve navigation for users
Benchmark process and system performance
Monitor key processes
Identify application performance issues
Enhance processes and functions
Track workloads and user behaviours
Design user and operational improvements programs
Report on progress and improvements
Enhance business productivity and the user experience
Identify where you can enhance productivity or system performance by comparing Page Views, Sessions and Average time on page, and pinpointing specific user actions.
Detect which features, or parts of the system, are most heavily used within your organisation. Align your Pivotal systems navigation, form layouts and dashboards to improve the user experience.
Understand what information and functions are accessed and used to inform where to invest in value-added functionality. Focus on targeted and relevant customisations, and eliminate guesswork and assumptions from performance and usability conversations.
Improve your system performance and navigation
Improve performance by comparing Page Timings and checking out Speed Suggestions. Quickly pinpoint room for improvement on commonly executed tasks or poorly performing forms.
Design better forms by identifying commonly accessed searches and navigation flows.
Ensure the right information is available when and where the majority of users require it.
Know where to start with your UX projects
Planning on deploying UX and don’t know where to start?
Using the Google Analytics data, easily pinpoint the most used areas of the application to advise the scope for your UX deployments.
Use real user data to ensure UX projects will serve the users based on what they actually need. The user behaviours can inform how to best architect the UX functionality to work the way your users work.
Fusion5 has developed a small plug-in that can be deployed to the Pivotal client machines.
The plug-in is available for both Click-once and Packaged Client deployments. It's loaded with the Smart-Client and captures events from the Smart-Client framework, translating these events into usable analytics using the Google Analytics engine. The plug-in handles the events issued by the framework independently of the Smart-Client, having almost zero impact on the performance of the client.
How to get started
The Google Analytics for Pivotal plug-in is provided on an annual subscription basis per production system.
Once you have purchased your subscription:
To maintain privacy, Google Analytics for Pivotal does not capture specific usernames or specific records within the database.
Simple to buy, easy to install
We will get back to you as soon as possible.