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Ivanti Enterprise Service Management
Access everything, from one place. Streamline processes. Go code free.
“Our platform enables organisations to consolidate disparate service offerings, from their lines of business, onto one platform. This makes it easy for users to access role-based service offerings through a single user-friendly, entry point.”Edward Zarzour, CTO, Fusion5
Publish new offerings and services to your service catalogue 75% more quickly with Ivanti Enterprise Service Management.
True service management extends beyond just IT. It makes sense to streamline service support processes across your lines of business. But how do you take that step and plan for it?
Ivanti Enterprise Service Management gives you the tools to transform your business.
The one platform to rule them all
With Ivanti’s scalable, configurable and automated platform, and Fusion5’s experience and capabilities, you’re in good hands. Regardless of the size of your organisation, multiple departments can be onboarded to one easy-to-use and maintain platform.
Support your people
Empower your users to securely submit and track the progression of issues, cases, tickets and incidents, requests for procurement, travel, facilities, access, maintenance, changes, IT services and approvals.
Monitor and analyse your daily operations
Provide your business users with real-time, actionable dashboards, across all of the applications and processes in your back-office systems. Make faster and better-informed decisions with a single pane of glass which provides you with real-time business intelligence across all the data sources.
Support a large business and technical services portfolio?
Automate your SLA compliance with Ivanti’s complete and configurable service management platform. Achieve total control of your portfolio of enterprise-wide services with financial management dashboards, business rules, workflows, alerts and notifications.
Stop running your business processes off emails, spreadsheets and paper?
Transform your business. Ivanti’s agile platform will help you meet your deadlines and free up your resources from repetitive low-value tasks so they can focus on higher-value initiatives. Leave behind out-dated tools and processes that hold you back from delivering innovation and responsiveness.
Implement a self-service system with flexible workflows and customisable forms – with no coding?
Empower your employees and customers with anywhere, anytime access to your service catalogue using a quick to implement HTML5 mobile self-service framework. Available as cloud or on-premise.
Provide real-time actionable dashboards without data warehousing?
Simplify extraction of valuable data and information. Even if you run more than one helpdesk, CRM, ERP, HR or finance systems you can still achieve a single pane of glass across all your systems. Destress decision-making with real-time dashboard complete with drag and drop components, drill downs, threshold alerts and scheduled reports to your inbox.
Have a good grasp on your software and hardware assets compliance?
Help your team become more responsive and asset aware during incident, problem and change management with Ivanti’s next generation asset management solution. Calculate real-time financial data relating to specific assets together with software compliance updates.
Project and portfolio management?
Manage your projects on the same platform that issues, assets, change requests and tasks reside with Ivanti’s service management platform. Collaborate, track and action project related deliverables, risks and issues in one web-based location.
We will get back to you as soon as possible.